Guiding Borrowers to Hope: Shanna’s “Why” at PeopleJoy

At PeopleJoy, our mission goes far beyond paperwork—we help people reclaim their futures through life-changing student loan forgiveness. Few teammates embody that purpose more passionately than Shanna, one of our dedicated Loan Advisors. As a champion of employee financial wellness programs and a believer in the power of personalized support, Shanna shows how one person’s “why” can ripple out to improve workforce retention and transform lives.

From Hardship to Hope

“I’m driven by a deep commitment to helping others overcome hardship.”

Shanna has witnessed the emotional weight that student debt places on families. She knows it can derail dreams, hamper career growth, and stall generational wealth. Her passion is rooted in the conviction that everyone deserves a path to financial freedom—not just to survive, but to thrive. That empathy fuels her daily work guiding borrowers through programs like Public Service Loan Forgiveness (PSLF) and other student loan repayment benefits.

A $193,000 Moment of Transformation

One experience that still gives Shanna goosebumps involves a single parent drowning in debt:

• The Challenge – $193,000 in loans and multiple uncertified employers.
  
• The Action – Shanna tracked down every piece of missing documentation, certified past employment, and unlocked additional benefits.
  
• The Outcome – Immediate forgiveness of $193,000 plus eligibility for a $5,000 reimbursement.

Knowing she helped a parent lighten that massive burden reminded Shanna why meticulous advocacy matters—and how powerful employee retention strategies can be when organizations offer meaningful debt-relief support.

The Patience Gap Most Borrowers Don’t See

Many assume PSLF updates appear overnight. Shanna explains a different reality:

“The process can be slow-moving, and that can lead to discouragement.”

PeopleJoy bridges this gap by providing regular status checks, guidance on form submissions, and empathetic reassurance—turning an overwhelming process into a manageable journey. This steady support reinforces financial wellness benefits for employees, fostering loyalty that helps employers reduce turnover.

Empowered, Supported, and On Track

Shanna envisions PeopleJoy as a trusted co-pilot:

1. Personalized Guidance – Tailoring strategies for every borrower situation.
   
2. Clarity Over Complexity – Translating policy changes into clear next steps.
   
3. Steady Accountability – Ensuring paperwork is accurate and on time.

By removing confusion, we give borrowers the confidence—and breathing room—to focus on career growth and family life, key pillars of strong employee retention.

Shanna’s Magic-Wand Fix

If she could transform just one thing, Shanna would align repayment plans with real-world budgets:

“Everyone should have a feasible, compassionate repayment plan that fits their income and circumstances.”

Affordable payments keep borrowers out of delinquency, accelerate forgiveness, and reduce stress—benefits that echo throughout workplaces and communities alike.

Why Shanna’s “Why” Matters to Employers

• Boost Retention – Employees freed from debt are more likely to stay and grow.
  
• Elevate Engagement – Financial security drives productivity and morale.
  
• Show You Care – Offering robust student loan repayment assistance signals genuine investment in employees’ futures.

Ready to explore how PeopleJoy can amplify your employee financial wellbeing strategy? Shanna’s story is proof that personalized support turns policy into possibility.

Empower your team with the same compassionate guidance Shanna provides every day.

👉 Book a Discovery Call to see how PeopleJoy’s student loan expertise can boost employee wellness and retention at your organization.